Account Manager

Role coming soon!
Register your interest using the form below and we will be in touch when we are actively hiring.

Key Details

• Engaged management team and consistent 8+ NPS
• Fully remote role
• Provision for training, equipment and wellbeing
• Structured and supported personal development time every Friday
• Access to the Health Assured Employee Assistance Programme (EAP)
• Pitch for a promotion up to four times a year!
• Occupational sick pay scheme
• Birthday off and an extra day off for every year of service
• Access to meeting spaces in Manchester and Preston

We’re on the hunt for our next Soaperstar! Do you possess flawless organisational skills? And have a background in strategic account management in the digital marketing sector? If you’re a master at managing multiple projects and finding creative solutions to difficult problems, all whilst balancing budgets, meeting objectives and delivering to deadlines, then we have an incredible opportunity for you.

We’re on the hunt for an Account Manager to manage our key clients. Our ideal candidate has strong attention to detail, can handle customer requirements and translate into actionable and deliverable tasks for our teams. An excellent communicator who can effectively communicate with clients at a variety of levels of seniority, and across a wide range of business sizes and sectors.

To be best equipped for this role, you’ll likely have 4+ years of experience in an account manager or exec role. You’ll also be adept with direct contact and communication with senior management and decision-makers and have sufficient knowledge in digital marketing to orchestrate teams of specialists and translate issues and progress clearly with clients.

Role Responsibilities

• Lead communications for key clients. Receiving any and all queries and requests, working with the team to construct responses in a timely, effective manner.
• Champion our company processes and standards, ensuring they are always being followed and met.
• Keeping clients within budget and meeting deadlines – raising risks with meeting either of these before it materialises.
• Provide support with new business pitches and quotes where required.
• Work closely with the department director and sales team to onboard new key clients depending on capacity.
• Aim to achieve high retention rates from all clients, cross-selling services and delivering great retainer renewal pitches.
• Keep a fluid dialogue with senior management around the health of client relationships, including reporting on outcomes, successes and risks.
• Coordinate cross-department work within Soap Media to facilitate campaign success.
• Creating ‘soaper’ briefs and strategies which pull together all departments and pieces of a campaign puzzle into one inspiring vision and objective.
• Develop and execute comprehensive digital marketing strategies and campaigns across channels like SEO, PPC, social media, email, and content marketing
• Having a keen eye for detail, being able to proof copy, creative and strategies to ensure they align with client brand and objectives. 
• Be a brand guardian for our key clients, ensuring everything we do for them internally is aligned and on point.
• Work with the directors to ensure the profitability of campaigns and the department, escalating issues and celebrating successes.
• Coordinating and planning the team on campaigns.
• Awareness of Soap Media partnerships and proactive in discussing these with clients and looking for opportunities to profit further from these.
• Ensuring all project invoices are sent to the client when anticipated.
• Develop campaign budgets and manage campaign expenses to deliver results within budget
• Clearly communicate campaign developments, results, and insights to clients, creating reports where required.

Skills: Required

• 4+ years experience in a digital marketing role, agency experience strongly preferred
• A working knowledge of digital marketing channels and techniques including SEO, PPC, social media marketing, email, and content marketing
• Ability to interpret analytics data and derive insights and recommendations
• Strong communication skills and ability to build relationships with clients
• Demonstrable ability and experience in managing key client accounts.
• Excellent communication skills, both written and verbal.
• A solutions-driven positive attitude.
• Exceptional organisational skills.
• Proven experience creating and maintaining positive relationships with clients.

What Makes a Soaperstar?

Living Our Values: You’re not just ticking boxes; you’re a living, breathing embodiment of Soap’s values in everything you do.

Accountability: You take ownership like a pro – clients, budgets, outcomes, your domain; you name it, you’ve got it covered.

Thought-Leadership: You’re not a follower; you’re the one leading the charge. Always on the industry’s pulse, introducing cutting-edge ideas into your department.

AI: The AI enthusiast, forever on a quest to weave AI magic into your role and the agency to improve efficiency and quality.

Collaboration: You’re the maestro of relationships and teamwork, sharing strategies within the team, presenting brilliance to clients, and giving kudos to your peers.

Soap Advocate: Beyond the office walls, you’re the Soap cheerleader, shouting our successes on social media and wherever you go.

Problem-Solving: Challenges are your playground. You’re the go-to person when things get tricky.

Data-Backed Strategy: Your decisions? Always backed by data. Because why guess when you can know?

Process Driven: You’re the guardian of processes and documentation, understanding their importance like no other. Because a well-documented process is the secret sauce to seamless success!